Paperwork, paperwork, and more paperwork
by Erica Beiser

Sometimes when I’m getting a move set up I’m amazed at how much paperwork goes into every single shipment. I thought by now we’d have a paperless workplace, but no such luck. I think if it seems like a lot of paperwork to me – and I deal with it every day – then it must seem almost overwhelming to our customers. They’re working with our paperwork, real estate transactions, and work and school changes – the list goes on and on.

So, I try to make the paperwork process easier by explaining to each customer why we give them various forms and certain types of information, and how it helps in making their move go as smoothly as possible.

Not too long ago new consumer protection legislation was passed – at least partly because of problems that some consumers had with “rogue movers” who might look good on the Internet page, but turn out to be a nightmare for the people who choose them. A lot of our paperwork comes from that legislation, and it’s designed to help our customers understand the process, get clear information, and know their rights and their obligations.

So, when the estimator arrives you’ll get some paperwork. When your move dates are set, you’ll get more. On the day of packing, more paperwork. Day of loading? You guessed it. Paperwork to read, to sign, and decisions to be made.

My advice? Give yourself the time to review the paperwork the estimator sends – it should help you in making your decision about the best mover for you. Review all the paperwork you get with your confirmation letter to be sure that we have accurately represented what you want in your move. And, that paperwork should prepare you for what you’ll see on pack day, load day and at delivery.

Most importantly: Never hesitate to ask your move coordinator questions. We’re here to help you, and we see all this paperwork every day of our work lives so we’re familiar with it. I can’t get rid of the paperwork for you, but I can help you understand it.

Make it a great day!

This entry was posted on Wednesday, June 18th, 2008 at 10:04 am and is filed under Feature. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.